Article ID: 122963, created on Sep 20, 2014, last review on Aug 31, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. The task 'Update the web hosting resource limits for the webspace' failed with the following error:

    Unable to update hosting preferences. System user update is failed: Unable to execute usermng: usermng[29608]: pam_unix(passwd:chauthtok): password changed for sub20_93
    usermng: /usr/sbin/setquota execution failed:
    setquota: Cannot find mountpoint for device /dev/ploop53407p1
    setquota: No correct mountpoint specified.
    setquota: Cannot initialize mountpoint scan.
    usermng: Unable to set quota for user 'sub20_93'
    
  2. Changing permissions on Apache Service Node fails with error:

    # chown sub137_35:psaserv /var/www/vhosts/domain.tld/httpdocs
    chown: changing ownership of `/var/www/vhosts/domain.tld/httpdocs': Disk quota exceeded
    

Cause

Second level quota is not enabled for the Service node container.

Resolution

  1. To fix the issue run the following command from the Hardware Node:

    vzctl set CTID --save --quotaugidlimit 500
    
  2. Then restart the container

  3. Refresh Service Node configuration under Hosting Provider CP > Service Nodes > ServiceNodeName > Refresh User-installed packages
  4. Restart failed tasks.

For more information, please refer to the article.

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