Article ID: 122957, created on Sep 19, 2014, last review on Sep 19, 2014

  • Applies to:
  • H-Sphere 3.6.3

Symptoms

We get the following error when trying to delete FTP users from CP:

psoft.hsphere.resource.admin.phservers.SSHCommandNonZeroExitCodeException: sh: /hsphere/shared/scripts/subuserdel: No such file or directory
Command: ssh -o StrictHostKeyChecking=no -x -a root@10.10.10.11 /hsphere/shared/scripts/subuserdel username
at psoft.hsphere.resource.admin.phservers.UnixExecutor.pooledExec(UnixExecutor.java:347)
at psoft.hsphere.resource.admin.phservers.UnixExecutor.execAnyPath(UnixExecutor.java:199)
at psoft.hsphere.resource.admin.phservers.UnixExecutor.exec(UnixExecutor.java:212)
at psoft.hsphere.resource.admin.phservers.UnixExecutor.exec(UnixExecutor.java:374)
at psoft.hsphere.resource.admin.phservers.UnixExecutor.exec(UnixExecutor.java:363)

Cause

Version of the package is outdated.

Resolution

Update affected servers:

Go To E.manager-> Update->Update Boxes and update affected servers.

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