Article ID: 122907, created on Sep 16, 2014, last review on Sep 16, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

PPA upgrade fails on the following command:

    ERROR poaupdater.uUtil.ExecFailed occurred during executing atomic action 157282-PPA-1232-lowercase-mailboxes-dirs owner PleskIntegration
    ['/usr/local/psa/bin/repair', '--convert-mailboxes-to-lowercase', '-no-mchk', '-service-node', '1.2.3.4'] exited with non-zero status 1

From agent.log (/opt/psa_agent/logs/agent.log) on Mail Node, you may see that PPA upgrade fails on starting mail services on Mail Node:

    [AGENT][INFO]: /usr/local/psa/admin/bin/mailmng-service --start-service --mail-component=all
    [AGENT][INFO]: STATUS: FAILED, Exit code: 1
    [AGENT][DEBUG]: Error:
    [AGENT][DEBUG]: JSON response sent: [ { "output": "", "error": "", "code": 1, "id": "0" } ]

If you execute this command on Mail Node, you will get the same error:

    #  /usr/local/psa/admin/bin/mailmng-service --start-service --mail-component=all
    # echo $?
    1

Cause

Mail services could not be started/restarted due to some issue.

Resolution

Make sure that you can restart Postfix without any issue:

    # /etc/init.d/postfix stop
    Shutting down postfix:                                     [  OK  ]

    # /etc/init.d/postfix status
    master is stopped

    # /etc/init.d/postfix start
    Starting postfix:                                          [  OK  ]

    # /etc/init.d/postfix status
    master (pid 31007) is running...

Search Words

lowercase

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