Article ID: 122892, created on Sep 15, 2014, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

An attempt to update contacts for domains with non-empty extended contacts data fails with the following error:

Error-TEXT: 36:16] [FATAL] [23855] [Error::throw] URI handler (HSPC::DM::Visual->teaser_view_contacts) error: length error at /usr/local/share/perl5/HSPC/StorableConverter.pm line 32.

Error-LOCATION: /usr/local/share/perl5/HSPC/Logger.pm:160

[2014/05/19 09:36:16] [DEBUG] [23855] [HSPC::MT::DM::TLDconf::opt_replacement] owner;;;admin;;;technical;;;billing;;
[2014/05/19 09:36:16] [DEBUG] [23855] [HSPC::Logger::sw_trace] TRACE [01]: +> HSPC::MT::DM::ContactsFactory->find_domain_contact ()
[2014/05/19 09:36:16] [DEBUG] [23855] [HSPC::MT::DM::ContactsFactory::find_domain_contact] Found contact ID: 37445
[2014/05/19 09:36:16] [DEBUG] [23855] [HSPC::Logger::sw_trace] TRACE [02]: . +> HSPC::MT::DM::ContactsFactory->find_contact ()
[2014/05/19 09:36:16] [DEBUG] [23855] [HSPC::MT::DM::ContactsFactory::find_contact] TRACE [02]: . -> HSPC::MT::DM::ContactsFactory->find_contact ()
[2014/05/19 09:36:16] [DEBUG] [23855] [HSPC::MT::DM::ContactsFactory::find_domain_contact] TRACE [01]: -> HSPC::MT::DM::ContactsFactory->find_domain_contact ()
[2014/05/19 09:36:16] [FATAL] [23855] [Error::throw] URI handler (HSPC::DM::Visual->teaser_view_contacts) error: length error at /usr/local/share/perl5/HSPC/StorableConverter.pm line 32.

Cause

Such behavior is considered to be a software issue with the id PBAS-29472. It was fixed in OBAS 4.5.5.

Resolution

To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.

Search Words

update contacts

length error at /usr/local/share/perl5/HSPC/StorableConverter.pm

URI handler error

all .com domains not able to change contacts info

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