Article ID: 122881, created on Sep 13, 2014, last review on Sep 13, 2014

  • Applies to:
  • Business Automation

Symptoms

Order for domain transfer or registration is in the status "Provisioning Failed". In the domain subscription service status history there is an error:

Registering domain in external source failed. An attempt to call external for name servers failed. An attempt to call external for name servers failed. Parallels Operations Automation error #error_code #2000, extype_id #300, module_id #ResourceManagement, Attempt to use inactive service template #ID.. 

Cause

PBA cannot create DNS hosting subscription for domain registration in POA because service template that is used to provision DNS hosting, is disabled.

Resolution

Activate service template in POA or set different service template in NS settings as described in the guide.

Search Words

Attempt to use inactive service template

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