Article ID: 122798, created on Sep 6, 2014, last review on Sep 6, 2014

  • Applies to:
  • Business Automation 5.5


There are no resources available for upgrade/downgrade in CCP, following message is shown

You have no resources available for upgrade/downgrade. Click "All Resource Usage" to get information on resource usage.

Or some resources are available, but not the needed one. How to make needed resource visible to customer?


For resource to be available for upgrade/downgrade in CCP following requirements should be met:

  1. Resource should belong to some resource category
  2. Resource in subscription should have "Show in CP" option enabled. If it is not enabled - you can enable it directly for one subscription or enable it in corresponding service plan and synchronize all subscriptions with the plan. "Update Prices" checkbox needs to be selected to synchronize "Show in CP" option. Note that service plan prices will be synchronized with subscriptions too.

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