Article ID: 122770, created on Sep 2, 2014, last review on Sep 2, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

While paying orders via redirect payment (Payment Plugin Assist, Payment system QIWI),

The following error can appear in Control Panel: ExceptionResult: Can't get transaction details: invalid response received. Please check the payment status using ASSIST Control Panel

The payment itself completed successfully, however on PBA-E side it is shown as not completed.

Cause

The button "Return to Control Panel" on Assist window is pressed too early - the payment on Assist side is still in process. Due to the uncompleted status of payment, PBA-E Assist plugin returns "Not OK" to PBA-E.

The issue caused by the current Assist protocol implementation.

Resolution

It is necessary to wait until QIWI payment tn is fully completed and then press "Return to Control Panel."

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