Article ID: 122723, created on Aug 26, 2014, last review on Aug 26, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I would like to cancel a pending Order but the "Cancel Document" button is absent on the Order screen. The Order was paid by a batch.

Cause

Orders paid by a batch can not be cancelled individually.

Resolution

To cancel a pending Order that was paid via a batch you have to cancel its Offline Payment, e.g.:

Top > Billing Director > Receivable > Documents > Orders > Order #12345 > Payment History > 11111 Invoice > Paid by > 22222 Offline Payment > Cancel Document

Please note that if you cancel the Offline Payment #22222 it will not only make it possible to Cancel the Order #12345 (the "Cancel Document" button will appear on the Order screen) but also reopen the Invoice #11111, and the balance of the customer account that owns a subscription for which the Order #12345 was issued will be reduced for the invoice sum.

Thus, please be careful while cancelling Offline Payments for it will affect customer's balance.

Search Words

batch

pending order

cancel document

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