Article ID: 122685, created on Aug 20, 2014, last review on Aug 20, 2014

  • Applies to:
  • Business Automation

Symptoms

We are trying to switch Service Plan for subscription however we cannot place order and getting following error:

    There is an uncompleted Resource Order #RCXXXXX related with Resource #YYYYY

Cause

There is old unprocessed resource order for this subscription. It might be in status Provisioning Failed or Cancelled.

Resolution

Change status of Resource in PBA-E database:

    UPDATE "SubscrParam" SET "RelativeStatus"=10, "Status"=2, "OIID"=NULL WHERE "subscriptionID"=XXXXXXX and "resourceID"=XXXXXX;

Search Words

plan switch

There is an uncompleted Resource Order

Can not switch Plan for Subscription #1012441: There is an uncompleted Resource Order #RC101377 related with Resource #100122.

Can not switch Plan for Subscription #1013362: There is an uncompleted Resource Order #RC101569 related with Resource #100138

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