Article ID: 122670, created on Aug 18, 2014, last review on Aug 18, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

When I go Top > Service Director > Domain Manager > Domains, click on a domain name and press "Check expiry date" I see the error message starting with

Error while get details from registrar. Plug-in response: Registrar response: Authentication Error.

Cause

The domain extended data is empty. To verify that, please go Top > Service Director > Domain Manager > Domains and scroll down to "Domain extended data" area.

Resolution

Please fill in domain extended data fields as it is described in the article below.

How to update domain extended data fields of domain that registered using OpenSRS domain registration plug-in?

https://kb.odin.com/en/2039

Search Words

Check expiry date

domain extended data

Error while get details from registrar. Plug-in response: Registrar response: Authentication Error.

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