Article ID: 122657, created on Aug 15, 2014, last review on Oct 10, 2014

  • Applies to:
  • Operations Automation 5.5

Symptoms

POA Agent is not working properly on Windows host after upgrade to POA 5.5.

There are corresponding tasks in Task Manager fail with the following error message about host unavailability:

Destination host '<HOSTNAME>' (#HOST_ID), IP '<IP>' : Node #<HOST_ID> is unmanageable.

The following errors appear in Event Viewer on destination host:

The description for Event ID 6 from source POA cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

POA Agent
1

The specified resource type cannot be found in the image file

Reinstallation of POA Agent does not help.

Cause

Issue was caused by Domain Admins group being not included into Administrators group. That caused POA Agent's failure to read ..\PEM\etc directory on destination host, which contains important configuration files.

Resolution

Correct group membership: add Domain Admins group into Administrators local group using Local Users and Groups(lusrmgr.msc).

Search Words

Either the component that raises

The description for Event ID

poa error

is unmanageable

You can install or repair the component

Faulting application pleskd.exe

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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