Article ID: 122655, created on Aug 15, 2014, last review on Aug 15, 2014

  • Applies to:
  • Business Automation

Symptoms

I would like to use Kayako, but the menu External Helpdesk is missing.

Cause

Package bm-externalhelpdesk is not installed on the PBA server.

Resolution

Install the package bm-externalhelpdesk (Service Gates) as it is described in the kb #112529. After installation the menu System > Settings > Helpdesk > External Helpdesk Setup appears.

Search Words

Helpdesk integration

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