Article ID: 122588, created on Aug 6, 2014, last review on Sep 22, 2014

  • Applies to:
  • Operations Automation 5.5
  • Business Automation 5.5

Symptoms

Customer did not pay renewal order in time. As a result his domain subscription was stopped on PBA and POA side.

After paying renewal order subscription is enabled back in PBA, but not in POA.

Cause

The issue was assigned internal ID PBA-58129 (" Domain subscription stays disabled in POA after renewal order is processed") and is scheduled to be fixed in PBA 5.5.8.

Resolution

Plaese enable subscription in POA using POA API call pem.enableSubscription

Search Words

domain subscription disabled

Domain subscribtion cannot be resume

subscription disabled

Status of subscription has stuck

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