Article ID: 122560, created on Aug 3, 2014, last review on Jul 23, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

If I login as a customer to the Control Panel and select the PA Subscription this error message raises and the customer can't manage his webspace:

**PA control panel is currently unavailable**. Please try again later.

Communication with the API is working, i can see the Error message in catalina.out on the PA node:

From catalina.out:
Jun 30, 2014 12:06:39 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [PBASIntegrationGateway] in context with path [] threw exception [Can't login as user (java.lang.Exception: PBAS login is not allowed.: PBAS login is not allowed.)] with root cause
java.lang.Exception: PBAS login is not allowed.

Cause

  1. OBAS main IP was changed in configuration recently:

    [root@customer ~]# cat /etc/hspc/hspc.conf | grep -i server_ip
    SERVER_IP       = 1.1.1.2
    #SERVER_IP      = 1.1.1.1
    

    But corresponding services were not restarted. Now PA expects the connections from the old IP, but OBAS connects from the new one.

  2. Another cause is that PA host is resolved from OBAS host to an external IP address:

    [root@obas ~]# ping pa.node
    PING pa.node (ex.ter.nal.one) 56(84) bytes of data.
    64 bytes from ex.ter.nal.one: icmp_seq=1 ttl=64 time=0.210 ms
    64 bytes from ex.ter.nal.one: icmp_seq=2 ttl=64 time=0.236 ms
    

    While API address in the PA node settings is internal.

Resolution

  1. Restart hspcd service:

    #service hspcd restart
    

    If the issue will be reproducible, then on PPA node run

    #service pemui restart 
    
  2. Review network configuration. As a workaround, add the string

    in.ter.nal.one        pa.node
    

    to /etc/hosts on the OBAS server

Search Words

not available

PA is not available

PBAS login is not allowed

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