Article ID: 122504, created on Jul 29, 2014, last review on Jul 29, 2014

  • Applies to:
  • Helm 4.2

Symptoms

Admin unable to log into to Helm4.

The following error is present in the error log:

<entry date='635422040844218750' utc_offset='1' assembly='WHA.Helm.Core.dll' source='Login' method='Save'>The exception Root element is missing. occurred while attempting to save the Login.</entry>

Cause

Bad xml files in the C:\Program Files\Parallels\Helm41\ScheduledTasks folder.

Resolution

  1. Check if some .xml files has size 0 byte and remove them.
  2. Restart Helm4 service.
  3. Reset password via HelmConfigurationTool.exe

Search Words

The exception Root element is missing. occurred while attempting to save the Login.

fe32b8a537686f075cae092dee081c7a 6311ae17c1ee52b36e68aaf4ad066387 152090ff5e9a05ea7e1cf0c248449638 0331e0e4efc12686c3f22fc2cdda9f03

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