Article ID: 122477, created on Jul 25, 2014, last review on Oct 1, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

The task Configure site application fails with this error:

Provisioning request failed. Unspecified error [<response><errorContext description="Error 255(The extended attributes are inconsistent) at execute '$tmp$configure.php$batch$.bat' on server XXX
Error:
No log handling enabled - turning on stderr logging
Cannot find module (IP-MIB): At line 0 in (none)
Cannot find module (IF-MIB): At line 0 in (none)
Cannot find module (TCP-MIB): At line 0 in (none)
Cannot find module (UDP-MIB): At line 0 in (none)
Cannot find module (HOST-RESOURCES-MIB): At line 0 in (none)
Cannot find module (SNMPv2-MIB): At line 0 in (none)
Cannot find module (SNMPv2-SMI): At line 0 in (none)
Cannot find module (NOTIFICATION-LOG-MIB): At line 0 in (none)
Cannot find module (UCD-SNMP-MIB): At line 0 in (none)
Cannot find module (UCD-DEMO-MIB): At line 0 in (none)
Cannot find module (SNMP-TARGET-MIB): At line 0 in (none)
Cannot find module (NET-SNMP-AGENT-MIB): At line 0 in (none)
Cannot find module (DISMAN-EVENT-MIB): At line 0 in (none)
Cannot find module (SNMP-VIEW-BASED-ACM-MIB): At line 0 in (none)
Cannot find module (SNMP-COMMUNITY-MIB): At line 0 in (none)
Cannot find module (UCD-DLMOD-MIB): At line 0 in (none)
Cannot find module (SNMP-FRAMEWORK-MIB): At line 0 in (none)
Cannot find module (SNMP-MPD-MIB): At line 0 in (none)
Cannot find module (SNMP-USER-BASED-SM-MIB): At line 0 in (none)
Cannot find module (SNMP-NOTIFICATION-MIB): At line 0 in (none)
Cannot find module (SNMPv2-TM): At line 0 in (none)
PHP Fatal error: Uncaught exception 'WpbApi_HttpUnauthorizedException' with message 'The user with the name "" is not authenticated.' in /var/www/vhosts/1/<customer_webspace_ID>/webspace/siteapps/WebPresenceBuilder-1001/scripts/include/WpbApi.php:247

Similar error can be found in Application log of the Event Viewer (in case if failure is related to the Windows Shared Hosting webspace):

php[17760]
PHP Fatal error:  Uncaught exception 'WpbApi_HttpUnauthorizedException' with message 'The user with the name "" is not authenticated.' in C:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-yyyyy\scripts\include\WpbApi.php:247
Stack trace:
#0 C:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-yyyyy\scripts\include\WpbApi.php(247): WpbApi::_makeHttpException()
#1 C:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-yyyyy\scripts\include\WpbApi.php(177): WpbApi->_makeHttpException()
#2 C:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-yyyyy\scripts\include\ApsConnector\Configurator.php(200): WpbApi->requestToApi()
#3 C:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-yyyyy\scripts\include\ApsConnector\Configurator.php(40): ApsConnector_Configurator->_removeCommand()
#4 C:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-yyyyy\scripts\$tmp$configure.php.php(20): ApsConnecto in C:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-yyyyy\scripts\include\WpbApi.php on line 247

Cause

This issue is caused by empty values of two task parameters:

env_var25       SETTINGS_sitePassword
env_var25_value     {PEMBF}
env_var22       SETTINGS_siteUuid
env_var22_value     

Resolution

The issue has been reported to the development team as POA-86403 and was fixed in Parallels Operations Automation (POA) 5.5 update 8. Please update your POA installation to this version to prevent the issue.

To fix existing failed tasks:

  1. Obtain values from the POA database using the instance ID:

    plesk=> select  * from aps_registry_object_setting where registry_object_id in (select id from aps_registry_object where uid in (select uuid from aps_service_instances where service_id='webPresenceBuilder' and app_instance_id=10001)) and name in ('siteUuid','sitePassword');
    
  2. Update these values using the API method pem.tasks.rescheduleTask:

Note: If the table aps_registry_object_setting has empty values for siteuuid and sitepassword, please check the configure script log (.../<customer_webspace_ID>/webspace/siteapps/WebPresenceBuilder-1001/htdocs/tmp/configure.log.php). After running the task again, it may contain these values. However, the values can be empty as shown below:

2013-07-19 12:07:04 Output: <?xml version="1.0"?>
<output xmlns="http://apstandard.com/ns/1/configure-output">
    <settings>
        <setting id="siteUuid">
    <value></value>
        </setting>
        <setting id="sitePassword">
    <value></value>
        </setting>
        </settings>
    </output>

In this case, reinstalling the Web Presence Builder instance from the Customer Control Panel may help to fix the issue.

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Issues with custom code

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