Article ID: 122471, created on Jul 25, 2014, last review on Jul 25, 2014

Symptoms

Connection to the Parallels Presence Builder from Cpanel fails with error:

Error: Error in CURL request: Couldn't resolve host 'https:'" 

Cause

Incorrect Parallels Presence Builder URL or password is used in Cpanel->Parallels Presence Builder->Settings.

Resolution

  1. Make sure that URL to Parallels Presence Builder is correct, it should resolve to correct IP address.

  2. Make sure that password for Parallels Presence Builder is correct, just to check it, try to login to Parallels Presence Builder using URL:

    https://sitebuilder.domain.tld/License
    

where sitebuilder.domain.tld is URL to Parallels Presence Builder.

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