Article ID: 122469, created on Jul 24, 2014, last review on Jul 24, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Provider has the subscription ID, however no subscription can be found on neither on POA side nor on PBA side by searching in the Subscriptions list.

How to obtain subscription details like Account it belonged to and the reason of subscription removing?

Cause

Resolution

The subscription information can be obtained in the PBA-E event log:

Home - Operations - Tasks - All Events tab.

Subscription ID should be entered in the Parameters field.

Most probably it will be possible to locate events that have some Order ID as the parameter, like this:

49318425    Cancellation Order Cancelled    SubscrID=1022637; OrderID=909190; Descr=Cancellation Order Cancelled; 

Searching for the Order ID in Home - Operations - Orders - All Orders for the obtained Order ID, it will be possible to locate the Vendor, Account and other related information.

Search Words

subscription details

subscription owner

removed subscription

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

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