Article ID: 122448, created on Jul 22, 2014, last review on Jul 22, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

While trying to open Webmail, this error is shown:

"Service Unavailable". The corresponding service is not available at the moment, trying it withing 2-3 minutes. For more information please contact your service provider." is shown.

At the same time /var/log/httpd_error_log.ssl on the Webmail server shows

Allowed memory size of 52428800 bytes exhausted (tried to allocate 1048576 bytes)

Cause

Low Apache memory limit prevents Webmail from opening correctly.

Resolution

Modify the below values in webmail.conf

[root@webmail ~]# grep memory_limit `/usr/local/pem/etc/apache/webmail.conf`
  php_admin_value memory_limit 150M
  php_admin_value memory_limit 150M

Then restart the Apache service to apply the changes:

# /usr/local/pem/etc/apache/pemhttpd.init restart

Search Words

After upgrade customer cant login to horde

webmail unavailable

The corresponding service is not available at the moment, trying it withing 2-3 minutes

phpmyadmin

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