Article ID: 122447, created on Jul 22, 2014, last review on Oct 30, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

While following the article "Subscription was put on hold: how to find who and when did it" I have found the ID of the user who made something with subscription/account, but I do not see sessions of this user in System > Users > Login History for the date specified. Does it mean that information in the event is incorrect?

Resolution

Login history works in the following way:

  1. If user logged directly in PBA-E, then his session will be shown in PBA > System > Users > Login History
  2. If user logged in POA and then switched to PBA-E, then his session won't be shown in PBA, but it will be shown in POA > System > Users > Login History.

So, always check Login History pages in both POA and PBA-E to get the whole picture of the issue.

Search Words

no way to know who restored subscription to active status

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