Article ID: 122438, created on Jul 22, 2014, last review on Jul 22, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

An order is stuck in "Provisioning" status, provisioning item which is not completed is a resource based on DummyGate. This item has been earlier marked as "Failed" in the list of provisioning items that require manual operation (Home > Operations > Provisioning > Manual Operation), which can be confirmed by searching the item id in the list of tasks (Home > Operations > Tasks). Now there are no associated failed events, but an order is stuck.

Cause

An issue described is caused by the bug with id #PBA-56822 ("Order with Manual Operation required may stuck in Provisioning status"). An issue is reproduced when the feature FEA_SetResourcesInOneCall is enabled.

Resolution

Trigger an event Upgrade Completed to complete an order (Operations>System>Settings>Upgrade Completed>Trigger Event) with the following parameters:

    OrderItemID=[order_item_id_of_the_stuck_item]; IssuedSuccessfully=1; Message=[some_message]; GateID=2

Search Words

order stuck in provisioning

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF