Article ID: 122388, created on Jul 17, 2014, last review on Jul 17, 2014

  • Applies to:
  • Plesk Automation 11.5


I want to create a customer account under reseller in Parallels Plesk Automation 11.5 but there is no "Add New Customer" button.


Client accounts resource was missing in the reseller Service Template that was assigned to the reseller subscription.


According to the Operations Guide, Parallels Plesk Automation 11.5:

To have ability create Customer accounts under Reserller, you should perform the following operations:

  1. Create a reseller template.
    During the template creation, you specify the resources which resellers are allowed to provide to their customers, maximum number of customer accounts , and so on.

  2. Create a reseller account.
    Once the account is created, you can perform a number of operations with it: edit account properties (like account administrator credentials, contact information, and other), suspend the account, remove it, and so on.

  3. Create a reseller subscription associated with the template.
    As well as with customer subscriptions, you can edit subscription properties, suspend or remove the subscription, and so on. In addition, you can associate the subscription with another reseller template.

After performing the above steps you will be able to create a customer account for reseller by cliking "Add New Customer" button under:

    Operations > Resellers > reseller_name > Accounts > Customers

Search Words

Add New Customer

Cannot create customer

Add New Customer button is absent

unable to add customer to reseller


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