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Article ID: 122331, created on Jul 11, 2014, last review on Jan 5, 2017

  • Applies to:
  • Business Automation

Symptoms

I would like to use a service parameter or an account attribute as a placeholder in the notification template. It works correctly in the template body, but attempts to use it as an recipient address ("To" field) fails with a validation error:

Email address is invalid. Please correct. 

Cause

There is an internal validation of To/From addresses. This fields can only contain either the real e-mail addresses or placeholders with names with Email at the end (e.g. @@Cust_Account_AdminContact_Email@, @@Cust_Account_BillingContact_Email@, etc).

Resolution

Use appropriate parameters/attributes names (must end with Email) if you intend to use them as addresses in the notification templates.

There is a related request with id #PBA-78261 ("Usage of custom attribute as an email address placeholder") to improve the email validation.

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