Article ID: 122328, created on Jul 10, 2014, last review on Jul 11, 2015

  • Applies to:
  • Service provider products licensing

Symptoms

The task "Prepare data for the web hosting service in the subscription" failed with the error:

The license key 'PLSK.00000000.0001' does not include the support for 'PostgreSQL'.

Cause

The license key does not inclulde PostgreSQL support.

By default, additional license key is not required for the service nodes with only 'PostgreSQL database server' role assigned.

However if the service node has the role 'Apache web server / PostgreSQL database server', its license should include the appropriate feature to support PostgreSQL.

Refer to Deployment Guide for additional information.

Resolution

  1. Obtain Power Pack for your Apache service node license.
  2. Reinstall the license key to the Apache service node.
  3. Restart the failed provisioning task.

Search Words

The license key 'PLSK.02495867.0012' does not include the support for 'PostgreSQL

does not include the support for 'PostgreSQL'

The license key does not include the support for 'PostgreSQL

The license key does not include the support for 'PostgreSQL

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