Article ID: 122278, created on Jul 8, 2014, last review on Jul 8, 2014

  • Applies to:
  • Business Automation

Question

Sometimes orders are created in status Open and sometimes in status New. What is the difference?

Answer

Right after creation, an order gets some initial status. The order status might be New (the default status meaning is that manual approval is needed to allow further processing) or Open (the default status meaning is that an order is ready for further processing).

The orders are created in New status in following cases:

  • Sales Order - if the order is placed from Provider Control Panel

  • Cancellation Order - always

  • Downgrade Order - always

  • Upgrade Order - if the order is placed from Provider Control Panel

  • Change Order - if the order is for downgrade of plan or resource or if the order for upgrade is placed from Provider Control Panel

The orders are created in Open status in following cases:

  • Sales Order - if the order is placed from Online Store or from Customer Control Panel

  • Renewal Order - always

  • Upgrade Order - if the order is placed from Customer Control Panel

  • Change Order - if order is for upgrade of plan or resource and is placed from Customer Control Panel

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