Article ID: 122243, created on Jul 3, 2014, last review on Jul 3, 2014

  • Applies to:
  • H-Sphere 3.4

Symptoms

No AntiSpam settings could be changed. The following error shown in H-sphere CP

    Error: Failed to change AntiSpam preferences domain.tld
    Internal Error, Tech Support Was Notified

In the H-sphere log file the following error is present:

    java.lang.Exception: can't find user_scores_dsn parameter in /hsphere/local/config/mail/spamassassin/local.cf config file at /hsphere/shared/scripts/spamassassin-set-prefs.pl line 63, <STDIN> line 1.
     Command: ssh -o StrictHostKeyChecking=no -x -a root@10.10.10.10 /hsphere/shared/scripts/spamassassin-set-prefs.pl 'mailbox@domain.com'
    STDIN:  whitelist=*@testdomain.tld

Cause

File /hsphere/local/config/mail/spamassassin/local.cf is corrupted.

Resolution

Restore corrupted file from backup or Contact Parallels Technical Support.

Search Words

Failed to change AntiSpam preferences

AntiSpam

can't find user_scores_dsn parameter in

f90e90e234d2835301363089f6b828e5 6311ae17c1ee52b36e68aaf4ad066387 f213b9fa8759d57bee5d547445806fe7 2e39a5e5b1423cc126cf735bac076008

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