Article ID: 122206, created on Jun 29, 2014, last review on Jun 29, 2014

  • Applies to:
  • Helm 4.2

Symptoms

SmarterMail is not shown in Helm Control Panel.

Diagnostics tool in HELM shows the following result:

    Test                      Result
    Server Status       Online
    SmarterMail           Failed to contact Smartermail web service. Please check your service settings.

Cause

Unsupported version of SmarterMail is installed.

Resolution

Install any of the following versions of SmarterMail:
SmarterMail 6.x, 7.x, and 8.x.

Release Notes:
Helm 4.2.0
Helm 4.2.1
Helm 4.2.2

Search Words

Failed to contact Smartermail web service. Please check your service settings.

SmarterMail

fe32b8a537686f075cae092dee081c7a 6311ae17c1ee52b36e68aaf4ad066387 152090ff5e9a05ea7e1cf0c248449638 0331e0e4efc12686c3f22fc2cdda9f03

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