Article ID: 122181, created on Jun 26, 2014, last review on Jun 26, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Moving tools were used in order to move subscriptions to a new service node, however PPA moving tool could not reconfigure the DNS zone for domains with a new IP address.

There is a failed task in PPA:

Multiple errors during NS update: Destination host 'old.dns.servicenode' (#5), IP '1.1.1.1' : Unable to establish connection with the node #5.

DNS resource already contain new DNS servers, but the zones for problem domains are still having an old one in name servers list.

Cause

Service template for the problem domains contain a custom DNS servers list:

Products > Service Templates > template_name > Parameters > Nameservers

Resolution

Set default name server for the service template, and apply the template changes to all susbcriptions (Products > Service Templates > template_name > Apply Template Limits and Parameters)

Search Words

Unable to establish connection with the node #

could not reconfigure the DNS

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