Article ID: 122046, created on Jun 17, 2014, last review on Jun 17, 2014

  • Applies to:
  • Business Automation

Symptoms

Order for domain transfer is in the status Provisioning, Long Running Operation for a long time or Provisioning Failed.

In the subscription Service Status History tab the first or both records are present:

Checked status of transfer in registrar. It is in progress.Domain status:Checking Transfer Status. Status "Processing. Auto verification of transfer request initiated"<XX time(s) called.>

Domain transfer to receiving registrar failed. Domain operation in Registrar failed: error no: 0 error text: Status "Order complete. Canceled - domain contacts did not respond to verification e-mail" Domain status:Prepared.

Cause

As a part of a transfer process a verification e-mail is sent to the registrant or admin contact of the current domain owner. The message "Auto verification of transfer request initiated" means an e-mail was sent but was not yet verified.

Resolution

Have the domain owner at the losing registrar check their email (including their spam folder) for the verification email, and approve the transfer.

The explanation of the statuses and the required actions are also described in eNom documentation: Transfer status definitions, Transfer status messages.

Search Words

domain transfer stuck

Auto verification of transfer request initiated

domain contacts did not respond to verification e-mail

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