Article ID: 121994, created on Jun 11, 2014, last review on Dec 29, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I added a DNS record to a PA domain in Customer Panel, however, it does not synchronize with OBAS even after I manually ran the task "Update DNS for POA nodes". The new record in PA is not in sync.

Cause

There is a domain that prevents synchronization. In OBAS log there is a record like

[2014/06/11 22:28:59] [DEBUG] [14943] [HSPC::MT::PA::DNS::process_node_dns] TRACE [04]: . . . -> HSPC::MT::PA::DNS->_add_domain (domain => %domain name%, subscr_id => %subscription id%)
[2014/06/11 22:28:59] [DEBUG] [14943] [HSPC::MT::PA::DNS::process_node_dns] Can't call method "domain_id" on an undefined value at /usr/lib/perl5/site_perl/5.8.8/HSPC/MT/PA.pm line 220.

Resolution

Make sure that the domain order of the domain in question is processed.

Search Words

PPA DNS synchronization

the domain zone in not created in server backed

Can't call method "domain_id" on an undefined value

PPA is not syncing DNS to PBAS

not in sync

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