Article ID: 121972, created on Jun 11, 2014, last review on Jul 26, 2016

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

Subscription cannot be stopped in PBA-E, it fails with the error:

Parallels Operations Automation error #extype_id #20, module_id #Hosting, Subdomain service #XXX does not exist

The following errors are shown in BM.log:

[14-01-16 00:05:32.064 ADict       TH07807 NTE] Parallels Operations Automation error #extype_id #20, module_id #Hosting, Subdomain service #XXX does not exist..
[14-01-16 00:05:32.070 Worker2.194 TH07807 NTE] We have caught exception:60002;Parallels Operations Automation error #extype_id #20, module_id #Hosting, Subdomain service #XXX does not exist..

The following exception is shown in /var/log/poa.debug.log on POA Management Node:

Jan 21 01:33:48 osscore : INF [SYSTEM 1:1703:b2229b90 OpenAPI]: <<<== Method 'pem.disableSubscription' is executed, with status: { 'error_message' => 'Subdomain service #XXX does not exist.', 'extype_
id' => 20, 'module_id' => 'Hosting', 'properties' => { 'sub_ds_id' => 'XXX', }, 'status' => -1, }

Same issue could also occur when changing the service plan:

Change Service Plan failed: Parallels Operations Automation error #extype_id #20, module_id #Hosting, Subdomain service #111111 does not exist.. .

Cause

Inconsistency in POA database: some records related to deleted subdomain were left there.

Resolution

Fix requires Database modifications. Please contact Parallels technical support to apply it.

Search Words

Cancellation Order Failed

stop subscription

Removing of Service of Subscription #1215336 is failed. Stop service of Order Item #2187147 failed.

remove aps orphaned

Disable subscription

order failed

cant cancel subscription

webspace does not exist

Cancellation order failed

Subdomain service #404974 does not exist

Subdomain service #1234 does not exist

Change Hosting Button broke reseller

cancel subscription

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