Article ID: 121939, created on Jun 8, 2014, last review on Dec 27, 2015

  • Applies to:
  • H-Sphere 3.6.3
  • Plesk Automation 11.5


Plesk Automation does not allow to use underscore "_" in CNAME records.


The functionality which you expect from the Plesk Automation - ability to use underscore "_" in CNAME records - can be considered as a feature request.

The feature request number #PPA-1230 regarding the matter was created.

Please use provided ID to track maintanance in PA release notes.

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  1. Add required record manually in domain configuration file on DNS server:


    where domain.tld name of required domain

  2. Restart DNS server:

    # service named restart

Note: as soon as the zone is modified the zone file will be regenerated by system and all manual changes will be lost. In order to permanently add such record in the zone contact Odin Technical Support as such action requires manual intervention into PA database.

Search Words

cname underscore

We are unable to add a CNAME record containing an underscore.

dns records with special character

Amazon AWS

Incorrect or empty field value(s). Please retype info in the highlighted fields.


CNAME with underscore _


character "_"

CNAME record


Error: Domain names must contain Latin characters, digits, hyphens and dots as separators and must start and end with a letter or a digit.

33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065 f213b9fa8759d57bee5d547445806fe7 6311ae17c1ee52b36e68aaf4ad066387 6b908665c0d1eca5bdd0141a32fd712a 2e39a5e5b1423cc126cf735bac076008

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