Article ID: 121936, created on Jun 7, 2014, last review on Jun 7, 2014

  • Applies to:
  • Operations Automation 5.5

Symptoms

Order provisioning fails with

"Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_message = No IP address for host #2 available for subscription #0. Allocate more IPs in appropriate pool bound to this host. Subscription #1000110 does not exist.."

Cause

IPv6 address is required for provisioning:

May  9 10:07:46 mn : DBG [openapi:192.168.160.34:3231 1:465:b2affb70 Kernel]: STMT [Con: 19731, 0xb190a958 txn:6987690] ' SELECT  purpose_id  FROM ip_pool_declared_purposes WHERE purpose =  ?'($0 = 'SHARED.HOSTING')
May  9 10:07:46 mn : DBG [openapi:192.168.160.34:3231 1:465:b2affb70 Kernel]: STMT [Con: 19731, 0xb190a958 txn:6987690] ' SELECT ip.ip_from, ip.ip_to  FROM ip_pools ip   JOIN ip_pools_purposes p ON (ip.pool_id = p.pool_id)   JOIN bound_ip_pools bip ON (ip.pool_id = bip.pool_id)   JOIN net_interfaces ni ON ni.if_id = bip.if_id   WHERE ni.host_id =  ?  AND p.purpose_id =  ?  AND ip.ipv6 = 'y' '($0 = 2, $1 = 4)
May  9 10:07:46 mn : DBG [openapi:192.168.160.34:3231 1:472:ae2e3b70 chief]: [txn:6987690 char*<unnamed>::findFreeIpv6] ===> ENTRY
May  9 10:07:46 mn : DBG [openapi:192.168.160.34:3231 1:465:b2affb70 Kernel]: STMT [Con: 19731, 0xb190a958 txn:6987690] ' SELECT  cip.ip_address AS ip_address  FROM configured_ips cip   JOIN ip_pools ip ON ip.pool_id = cip.pool_id  WHERE state !=  ?  AND ip.ipv6 =  ?'($0 = 'U', $1 = 'y')
May  9 10:07:46 mn : DBG [openapi:192.168.160.34:3231 1:472:ae2e3b70 lib]: [txn:6987690 char*<unnamed>::findFreeIpv6] {module_id="IPManager"; code="10"} No IP address for host #2 available for subscription #0.                       Alloc
ate more IPs in appropriate pool bound to this host.
May  9 10:07:46 mn : DBG [openapi:192.168.160.34:3231 1:472:ae2e3b70 chief]: [txn:6987690 char*<unnamed>::findFreeIpv6] <=== EXIT (by exception) [0.002148]

but provisioning host has no IP pool with IPv6 addresses assigned.

Resolution

Either add IP pool with IPv6 addresses to the host mentioned by id in the error message, or find the resource, which requires IPv6 address in the service template to be provisioned, and adjust the settings of this resource.

Search Words

provisioning failed

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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