Article ID: 121933, created on Jun 7, 2014, last review on Jul 8, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

During server creation from image via API it is being deleted automatically soon after creation. The error in PACI-im.log:

failure: PRL_ERR_VM_ALREADY_REGISTERED_VM_NAME

Cause

On PCS level this process is the migration of image between two hosts with keeping the source.

On the destination hosts that were selected for servers creation there was an image with the same names as image used in our case. Generally it should be renamed after the migration is over. This could happen as result of hosts reboot during image migration.

This issue was escalated to POA Maintenance Team with ID CCU-8397, it will be fixed in one of POA future releases.

Resolution

Please contact Parallels technical support to apply the workaround and your account manager to clarify the status of the CCU-8397.

Search Words

unable to create server from image

CCU-8397

PRL_ERR_VM_ALREADY_REGISTERED_VM_NAME

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