Article ID: 121932, created on Jun 7, 2014, last review on Jun 7, 2014

  • Applies to:
  • Operations Automation 5.5


An error is thrown during Sync script execution:

2014-05-07 10:21:00,378 INFO    Subscription 1000058: was not synchronized because of errors (Error during OpenAPI call: Application configuration script reported errors: '')

And following line is present in the logs on MOSI gateway:

Method usercheck calling failed. Reason:Cannot serialize null object.  Parameter name: obj


Due to APSA-7165 synchronization fails if a user on MOP side has a non-UTF character in first or last name.


Rename the user in MOP and re-run the sync script.

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