Article ID: 121886, created on Jun 3, 2014, last review on Jun 3, 2014

  • Applies to:
  • Operations Automation 5.4
  • Business Automation 5.4

Symptoms

Destroying the subscription throws the following error.

Destroying service of Subscription #XXXXXXXX failed: Parallels Operations Automation error #extype_id #87, module_id #Exchange, Primary e-mail address is not defined for mail entity with id <MB_ID>..

Cause

The primary e-mail address for mailbox # is not set.

Resolution

Add any primary e-mail address through CP, if subscription is accessible, or edit/insert it into database:

Note: it is recommended to perform backups before database modification

  1. Obtain the exact failing select - if would contain the address_id

  2. Insert the address, or a non-existing one:

    plesk=> BEGIN ; BEGIN plesk=> INSERT INTO exch_mailboxes_addresses VALUES (, , 0, 0, 'test@domain.tld', 1, 0) ; INSERT 132460402 1 plesk=> commit ; COMMIT

Search Words

Parallels Operations Automation error #extype_id #87, module_id #Exchange, Primary e-mail address is not defined

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Parallels Operations Automation error #extype_id #87, module_id #Exchange, Primary e-mail address is not defined for mail entity

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