Article ID: 121882, created on Jun 3, 2014, last review on Aug 22, 2014

  • Applies to:
  • Operations Automation 5.5

Symptoms

After upgrade on POA 5.5 the following web server error appears:

example is subscription http://s1059004.instanturl.net/connection.asp:
................................................
Microsoft OLE DB Provider for ODBC Drivers error '80004005'
[Microsoft][ODBC Microsoft Access Driver] Disk or network error.
/connection.asp, line 12
................................................

Cause

Starting from POA 5.5 permissions for standard folders on Windows shared hosting servers were tuned up (see https://kb.odin.com/en/114277 for more details).  In particularly Read/Write permissions were denied for Domain/IISAnonUsers on C:\Windows folder.
ODBC Microsoft Access Driver tries to create some files in temporary directory C:\Windows\Temp under DOMAIN\i<SubscriptionID> which is member of group Domain\IISAnonUsers.
 

Resolution

Need to remove all DENY permissions for Domain/IISAnonUsers on C:\Windows folder for a web server with such configuration. To do that login to the web server under Administrator account and  perform the following command:

icacls  c:\windows  /remove:d DOMAIN\IISAnonUsers

Where DOMAIN is placeholder for actual domain.

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