Article ID: 121880, created on Jun 3, 2014, last review on Oct 10, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


Task of type "Dump configs for domain services group of Apache service" fails with following output:

Sync webspace to redis failed: ERR operation not permitted. Check service redis.123


Password in Redis configuration differs with password in POA database. That could happen in following situations:

  1. Redis configuration files have been modified manually

  2. In case if the issue happened after POA Management Node migration, software issue POA-82606 can be related. Because of the issue POA-82606 after migration Redis services on destination Management Node are not created. As workaround services can be created manually. The issue could happen if during services recreation wrong password was specified.


  1. Find old value of password on the corresponding NG slave hosts and set it in following files on POA Management node:

    • /etc/redis.conf
    • /etc/redis.ID.conf

    Note: Both files must be changed to allow further additions of the servers.

  2. Restart Redis:

    # service redis.123 restart
  3. Verify that slave Redis services (at NG Web-servers) also have the same password. Also ensure that this password is used with the masterauth parameter and requirepass parameter is commented out

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