Article ID: 121858, created on Jun 2, 2014, last review on Jun 2, 2014

  • Applies to:
  • Operations Automation 5.4


We have an existing DNS zone that we need to move to a provider level. It was incorrectly provisioned. We would like to move this without affecting existing subscriptions, is this possible, if so, how?


It is impossible to transfer domains between accounts, including from reseller to the provider. Due to the complexity of the POA/PBA Database, it is also not advisable to perform manual intervention through SQL manipulations.

There is a feature request with ID PBA-7659 to allow this.

A workaround for this is to manually delete the domain and recreate it again under the new account.

Search Words

Move existing DNS zone to provider level

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF