Article ID: 121822, created on May 30, 2014, last review on May 30, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

All MX Logic related tasks fail with an error like below:

Task name   MX Logic: Update EDS product (subscription_id = 10112451, quantity = 5)
Output  SOAP Error: Client, EOF was observed that violates the protocol. The client probably provided invalid authentication information.: SSL connect failed in tcp_connect().

Cause

POA uses a Privacy Proxy server to access hosts in external network. This includes the MX Logic API endpoint partnerfocus.api.mcafee.com. The error like in the task above may come from the fact that IP that Privacy Proxy server uses to connect to partnerfocus.api.mcafee.com is rejected on MX Logic side.

Resolution

There is currently no way to explicitly define which IP the Privacy Proxy server will use for connecting to external network servers, but a request to improve on this functionality is already submitted - ID POA-75053.

To resolve this issue, you need to clarify with MX Logic what IP do they expect you to connect from and add it to the routing rules on the Privacy Proxy server:

[root@proxy ~]# ip route add 161.69.29.242 dev venet0 scope link src 10.10.10.10

where venet0 is the interface that is used to connect and 10.10.10.10 is the IP that should be used. Be sure to also add it to the corresponding networking script, so it will survive any server reboots:

[root@proxy ~]# grep 161.69.29.242 /etc/sysconfig/network-scripts/route-venet0
161.69.29.242/32 dev venet0 scope link src 10.101.22.13

Search Words

SOAP Error

McAfee

MX Logic

SSL connect failed in tcp_connect().

ssl error mx logic

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