Article ID: 121816, created on May 30, 2014, last review on Jul 28, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4
  • Operations Automation 5.3


I have manually moved a mailbox from one Exchange mailbox store to another (directly in the Exchange Management Console or using the Move-Mailbox cmdlet).

How can I change the mailbox store ID in Parallels Operations Automation (POA) for this mailbox, because POA still shows it is located on the old store?


Move the mailbox in POA at Top > E-mail > Mailboxes > mailbox > Move > select destination Mailbox store

The following tasks will be scheduled:

  • Waiting completion of move request for mailbox '<MAILBOX>' with id #<ID>
  • Move mailbox '<MAILBOX>' (id=<ID>)

POA should detect that the mailbox is already on a new store and update the store ID in the database.

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