Article ID: 121763, created on May 26, 2014, last review on May 26, 2014

  • Applies to:
  • Operations Automation 5.5

Symptoms

Customer has two Lync subscriptions (Subscription 1 and 2 for example). If there are no free phone numbers in both Lync subscriptions button CCP > Lync > Call Groups > Add New Call Group is not accessible, which is correct behavior.

However, if customer has free phone number in subscription 1 the button becomes available in subscription 2 as well. But if pressed - throws message 'No available phone numbers'.

Cause

This is due to APSA-6892.

Resolution

Please contact your account manager regarding the status of APSA-6892

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