Article ID: 121759, created on May 26, 2014, last review on May 26, 2014

  • Applies to:
  • Operations Automation 5.5


Lync user phone number is not shown on the Contact Card of Lync 2013 client. If checked in Service Users pane of POA CP, this user does not appear to have telephone number as well.


This problem is caused by APSA-6892.


APSA-6892 was fixed in 4.0 version of LyncHP package, please contact your account manager regarding its installation.

For existing users - please set the phone number through POA CP, issue

PS> Update-CSAddressBook

On a Lync 2013 FE server and re-login into client.

Search Words

DID not displayed in Lync 2013 client

Phone number not shown in Lync 2013 client

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF