Article ID: 121696, created on May 22, 2014, last review on May 22, 2014

  • Applies to:
  • Business Automation 5.4


Wrong resources (not those that were chosen) were added to the the service plan when the steps described below are followed:

  1. Home > Product Director > Plan Manager > Service Plans > > Resource Rates tab -> "Add new Resource Rate"
  2. The resources are chosen, the procedure of chice takes about 3 minutes or more.
  3. The button "Add resource rate(s)" is clicked
  4. As a result the different resources (not from the step 2) are added to the service plan.

The same issue is reproduced when you add the service plan to allowed upgrades/downgrades or work with some similar lists in PBA.


The issue is a bug with id #PBA-42361. Long lists internally expire after several minutes, but the system attempts to add the items.


The bug is eliminated since PBA 5.5, an error message "The data in the list has expired. Please retry your operation." is displayed instead of successful operation finish. To avoid an issue from reoccurring, until upgrade to PBA 5.5 is possible, it is required to spend less time on performing an operation.

Search Words

resource rate


Weird problem when adding resource rates

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