Article ID: 121671, created on May 20, 2014, last review on May 30, 2015

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5

Symptoms

Backup failed for subscription with mail service on external mail server node:

The following error is shown in /usr/local/psa/PMM/sessions/2014-05-05-111431.735/psadump.log:

[7590]: 09:14:39 DEBUG Mail for domain.tld is placed on remote node with ip:192.168.0.1
[7590]: 09:14:39 DEBUG Execute backup content on remote host /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/remote_agent_executor.php --exec-backup-util backup-content -service-node-ip 192.168.0.1 -args-file /tmp/filecICuVO
[7590]: 09:14:41 ERROR 76d55aca-aea3-4b53-8914-50c20c841b39 Cannot create content backup on Service Node 178.237.14.65 (ErrorCode: 1, STDOUT:) [Error:]
[7590]: 09:14:41 DEBUG Execute backup content on remote host /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/remote_agent_executor.php --exec-backup-util get-logs -service-node-ip 192.168.0.1 -args-file /tmp/filecICuVO
[7590]: 09:14:43 ERROR 531fe0fd-eb97-477d-83c3-164a03023797 Cannot create content backup on Service Node 192.168.0.1 (ErrorCode: 1, STDOUT:) [Error:]
[7590]: 09:14:43 DEBUG Logs from remote node:
[7590]: 09:14:43 DEBUG Execute backup content on remote host /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/remote_agent_executor.php --exec-backup-util get-created-content-info -service-node-ip 192.168.0.1 -args-file /tmp/filecICuVO
[7590]: 09:14:46 ERROR 5594d0c0-1882-4496-8a29-fd96b0e7cab1 Cannot create content backup on Service Node 178.237.14.65 (ErrorCode: 1, STDOUT:) [Error:]
[7590]: 09:14:46 DEBUG Execute backup content on remote host /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/remote_agent_executor.php --exec-backup-util destroy-session -service-node-ip 192.168.0.1 -args-file /tmp/filecICuVO
[7590]: 09:14:49 ERROR b194f0e7-8e50-4800-8eee-1bd6025eaebf Cannot create content backup on Service Node 178.237.14.65 (ErrorCode: 1, STDOUT:) [Error:]

Cause

Plesk Automation (PA) 11.5 does not support backups for external mail service node.

The issue is considered to be a software #PPA-1188 issue and will be fixed in future product updates.

Please use provided ID to track maintanance in PA release notes.

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