Article ID: 121664, created on May 20, 2014, last review on Aug 12, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms

A Frontpage user is stuck with an 'Updating' or 'Deleting' status.

There are some tasks with a 'Failed', 'Canceled' or 'Deleted' status for this user in the Parallels Operations Automation (POA) task manager.

Cause

Unprocessed tasks cause the service user to be in an inconsistent state.

Resolution

Process the failed or canceled tasks to fix the state of the user.

You may find Parallels Knowledgebase article #2247, 'How to deal with out-of-sync issues', useful

If there are no tasks, or all tasks are in "deleted" status, please contact Parallels Support Team for assistance.

Search Words

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