Article ID: 121639, created on May 20, 2014, last review on May 24, 2016

  • Applies to:
  • Operations Automation 5.5
  • Business Automation 5.5
  • Business Automation 6.0

Symptoms

IP addresses were removed from a VPS. Now additional IP addresses are not used in the subscription, however in renewal orders customer is still billed for them.

Cause

Customer is billed for additional addresses, because the limit for IP addresses in the subscription is still unchanged.

Resolution

  1. Go to CCP > Account > Buy Additional Resources
  2. Lower the limit for IP addresses to the desired value and place downgrade order.

Note: The same logic applies to any other measurable resources.

Search Words

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Measurable setting

Measurable setting for resource

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