Article ID: 121634, created on May 20, 2014, last review on May 20, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Third level reseller (reseller of the reseller) purchased reseller service plan that was delegated from provider. But not all service plans which are specified in reseller's service template for the plan appeared under new reseller.

Cause

Exactly the same plans, that you are delegating to third level reseller, should be delegated to second level reseller as well. If second level reseller does not have these plans then they will not be delegated to third level reseller.

Resolution

Please delegated to the second level reseller the same plans that you are trying to delegate to third level reseller.

Search Words

delegate plan

delegate servie plan

sub-reseller

reseller

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