Article ID: 121627, created on May 20, 2014, last review on May 20, 2014

  • Applies to:
  • Business Automation


From what statuses order can be safely canceled?


Order can be safely canceled when it is in following statuses:

  • New
  • Waiting for Payment
  • No Payment Method Attached
  • Waiting for Approval
  • Waiting for completion of Account registration
  • Scheduled
  • Fraud
  • Suspected

If the order is in status Provisioning Failed, then it is necessary to check tab Provisioning Items of the order to see if there are any items in status Completed. If there are no such items then order can be canceled.

Search Words

Can I cancel failed order?

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