Article ID: 121625, created on May 20, 2014, last review on May 20, 2014

  • Applies to:
  • Operations Automation 5.4
  • Business Automation 5.4

Symptoms

I cannot log in to the Provider CP, the error is shown:

The system is presently unavailable. Maintenance tasks are being carried out

Cause

One of the reason: PBA-E license has expired.

Resolution

Please check /usr/local/bm/log/LICENSE.log of PBA-E to find this out. It could contain the following messages:

[14-02-21 07:26:49.334 Worker1.11  TH25825 NTE] Entering method LICENSE_Container::Worker1.11.IsLicenseValid(user = 1, transaction = 73428, SID = 2332, lang = en, HP)
[14-02-21 07:26:49.334 Worker1.11  TH25825 NTE]         1 input arguments :
            int32_t: Int32(NULL)
[14-02-21 07:26:49.334 Worker1.11  TH25825 TRC] +++[0] ItemResult* LICENSE::IsLicenseValid()()
[14-02-21 07:26:49.334 Worker1.11  TH25825 TRC] ---[0] ItemResult* LICENSE::IsLicenseValid()
[14-02-21 07:26:49.334 Worker1.11  TH25825 NTE] Finished method LICENSE_Container::Worker1.11.IsLicenseValid(user = 1, transaction = 73428, SID = 2332, lang = en, HP)
[14-02-21 07:26:49.334 Worker1.11  TH25825 NTE]         ItemResult {
            WindowID(" "), NO MESSAGE
            META(
                    AC_CODE(" ")
                    AC_LTEXT(" ")
                    AC_CODE(" ")
            )
            DATA(
                    Int32(0)
                    String(License is expired.)
                    Int32(1)
            )
    }

To fix it, please contact your Account Manager to get new license.

Search Words

can not log in to cp

The system is presently unavailable. Maintenance tasks are being carried out

'The system is presently unavailable. Maintenance tasks are being carried out. Please try again later.'

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